Why choose us

We asked a client what they would say to anyone thinking of changing accountants and they said.

“We have worked with Turner and Brown for many years now as our Auditors, Tax Advisers and Business consultants.

It is refreshing to deal with a firm of Chartered Accountants that does more than just record figures. Turner and Brown have taken pains to understand our complex business and from their own business experience offer different, valuable and welcome views for discussion.

I will continue to recommend Turner and Brown at every opportunity”

Asking our clients what they value in the service we provide was very interesting. What we thought they’d mention were things like technical competence and plain English explanations.

Although they did mention these, they rated the following more important:

1. We always return phone calls as soon as we can.
   
2. We send out reminders to them and chase them for the information we need.
   
3. We don’t charge for short phone calls.
   
4. They can phone us up on any business topic and if we can’t help we usually
   know someone who can.
   
5. If they have a problem we discuss the options THEN we tell what we would do if
   we were them. We fit our knowledge round their circumstances.
   
6. If they need something quickly we provide it quickly.
   
7. They are treated as people not numbers.
   
8. Our offices are easy to get to and we have ample free parking.
   
9. We always take time to explain things and we’ll do this as many times as necessary.
   
10. We always look at the relationship as a long-term one.